Privacy Policy – Mali Sagai
Last Updated: 18 September 2026
Match & Wed ("we", "our", or "us"), which operates Mali Sagai, is a matrimonial platform designed to help members of the Mali community discover and connect with suitable marriage prospects.
This Privacy Policy explains how we collect, use, store, share, and protect your information when you use the Mali Sagai mobile application and related services, including the optional Match & Wed connection in ChatGPT.
Information We Collect
Account Information
When you register for Mali Sagai, we may collect:
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Firebase user identifier (UID)
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Location information provided by you
Identity Verification Document
So that every profile on Mali Sagai belongs to a real person, we ask you to submit a photograph of a government-issued identity document when your profile is reviewed. You may take the photograph with your camera or choose an existing image from your device.
The document is stored privately. It is never shown to other members, never published, and never made publicly accessible. It is seen only by an administrator reviewing your profile.
The image is deleted as soon as that review decision is made, whether your profile is accepted or rejected. We keep only the outcome of the review — accepted or rejected, and the reason if it was rejected. We do not keep the document, the identity number printed on it, or any copy of the image.
A scheduled backstop also removes retained identity-document images once they are older than 24 hours, on the next hourly cleanup run. Failed removals are retried; this is not a promise of erasure at an exact second.
Profiles created for women are not asked for an identity document.
Profile Information
To improve matchmaking, you may voluntarily provide:
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Height and personal characteristics
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Religion, caste, sub-caste, and mother tongue information where applicable
User Content
We collect content that you create or upload, including:
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Interests sent to other members
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Messages and communications within the platform, if enabled
Device and Technical Information
We may collect:
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Operating system information
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Diagnostic and error information
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IP and request metadata used for hosting, authentication and abuse prevention
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Usage analytics required for service operation and security
Approximate Device Location
If you tap “Near me” in the feed, Mali Sagai asks your permission to read your device’s approximate location. We use it once, at that moment, to work out which city or district you are in so we can show you rishtey nearby.
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We request approximate location only — never precise GPS coordinates.
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Your coordinates are never sent to, or stored on, Mali Sagai’s servers.
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Converting your location into a city name is done by your device’s own operating system (Google or Apple), under their privacy policies.
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Only the resulting city or state name is used, and only to filter what you see.
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It is never shared with other members, advertisers, or any third party.
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You can refuse. If you do, “Near me” simply uses the city on your own profile instead, and we do not ask again.
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You can withdraw the permission at any time in your device settings.
Voice and Text Conversations with Rishta Aunty
Rishta Aunty can hold a conversation with you so she can understand what you are looking for. There are two ways to take part — Voice mode and Chat mode — and they are two interfaces to the same conversation.
Voice conversations: When you choose to speak to Rishta Aunty, Mali Sagai uses your device’s speech-recognition service to convert your speech into text. The resulting text is sent to Mali Sagai’s Human Understanding service so Aunty can respond. Mali Sagai does not itself record, upload, or store your microphone audio as an audio file. Depending on your device and speech-recognition provider settings, the speech-recognition service may process your voice data according to that provider’s own privacy practices.
Text conversations: When you use chat mode, the messages you type are sent to Mali Sagai’s Human Understanding service to generate Aunty’s response. The conversation is associated with your Mali Sagai account and handled according to Mali Sagai’s privacy policy and retention rules.
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Voice mode and Chat mode are two interfaces to the same Aunty conversation.
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Switching between Voice and Chat does not create a second conversation.
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In Voice mode, Mali Sagai receives the transcribed text, not a stored audio recording.
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The speech-to-text processing of your spoken audio is performed by your device’s own speech-recognition service — for example Google on Android or Apple on iOS — under that provider’s privacy practices, not ours.
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That service may process your voice over the network. Whether it can work without a network connection depends on your device, your language, and your settings — so Mali Sagai makes no promise either way.
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Aunty speaks her replies aloud using your device’s text-to-speech; that also happens on your device.
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You can use Chat mode instead at any time, and you can refuse or withdraw microphone permission in your device settings. Refusing only turns off Voice mode.
How Rishta Aunty understands you, and what she keeps
To understand what you tell her and to write her replies, Mali Sagai sends the messages in your Rishta Aunty conversation to an artificial-intelligence provider, Anthropic, which processes them on our behalf and returns a result. Anthropic is our processor for this and is not permitted to use your conversation for its own purposes.
From that conversation, Mali Sagai builds and stores a private record of what Aunty understands about you — for example that you would prefer to live independently after marriage, or that you have not decided about children yet. Each entry in that record is stored together with the exact words of yours that it came from, so that every part of it can be traced back to something you actually said.
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The record exists so that Aunty does not have to ask you the same things again, and so that what matters to you can be taken into account properly.
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You can open it at any time from the Rishta Aunty screen, and see the words of yours that each entry came from.
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If something in it is wrong or has changed, you can correct it. Your correction becomes the current entry; the earlier one is kept as history and is not shown as current.
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The record is private to you. It is not shown to other members, is not shown to family members who help manage your profile, and is not used to decide what other people see.
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Aunty asks for your agreement before any of this begins, and you can decline. If you decline, the rest of Mali Sagai works exactly as before.
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If you delete your account, your Rishta Aunty conversation and everything in this record are deleted with it.
How We Use Information
We use information to:
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Create and manage user accounts
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Enable matchmaking features
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Display profiles to other eligible users
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Deliver interests and connection requests
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Detect abuse, fraud, spam, and policy violations
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Comply with legal obligations
Push Notifications
Mali Sagai may send notifications regarding:
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Account and service updates
You may disable notifications through your device settings at any time.
Profile Visibility
Information you choose to include in your profile may be visible to other users of the platform in accordance with the app's functionality.
Users should avoid posting sensitive information that they do not wish to share with other members.
Data Sharing
We do not sell personal information.
We may share information with trusted service providers that help us operate the service, including:
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Firebase by Google — sign-in, chat messages, and push notifications
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Supabase — hosting, storage, and the database
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Message Central — SMS verification delivery where that sign-in path is used
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Cloudflare and Vercel — gateway and website hosting
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Google Cloud — managed encryption key protection for the Contact Vault
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OpenAI — your optional ChatGPT connection and returned tool results, under its own privacy policy
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Anthropic — the artificial-intelligence model that reads and answers your Rishta Aunty conversation. It receives only that conversation, and only for members who have agreed to Rishta Aunty.
These providers process information for service operation, security, storage, authentication, hosting, notifications, and infrastructure purposes. Their processing is governed by the applicable service agreements and privacy notices; OpenAI also processes your use of ChatGPT under its own terms and settings.
We may also disclose information when required by law or to protect the rights, safety, or security of users and the platform.
Match & Wed in ChatGPT
Access is currently restricted to an internal test cohort. Connecting is optional. Existing Mali Sagai members approve a fresh, short-lived request inside their authenticated app; a QR code or link alone cannot authorize access. Phone verification is used for new-user self-verification and account recovery, not as an additional proof for existing-account linking.
When you use the connection, OpenAI sends the tool request and its arguments to our gateway. We return the permitted result to ChatGPT: your own limited profile and preferences, masked eligible match cards and explanations, or activity counts and action status. Your conversation may include personal information you choose to share. Phone verification codes and account-possession approval are handled only on our first-party website or authenticated app, not through ChatGPT tools. Do not put passwords, identity documents or verification codes in chat.
Candidate phone numbers, email addresses, WhatsApp details, photographs, storage paths and internal account identifiers are not exposed through this connection. Limited candidate information, such as masked name, age, location, education and profession, can be returned where profile visibility, community, eligibility and safety rules permit. An eligible discoverable member need not connect their own ChatGPT account to appear in these limited results.
Matchmaking can involve community, religion and family preferences you provide. Use only information you are entitled to provide. The connection does not grant broader access than the server permits. Relationship actions depend on your request, permissions and current feature availability; additional confirmation is required where the action provides a preview. External web checkout is currently disabled.
OpenAI handles your ChatGPT conversation and returned tool results under its own terms, privacy policy and your ChatGPT settings. It is not described here as processing only on our instructions. Our gateway processes authorization/session records, bounded tool arguments, results, operational metadata and security audit records. The integration encrypts contacts stored in its separate Contact Vault using managed key protection; the Agent Gateway cannot read or decrypt candidate contacts.
You can revoke the connection or disconnect assistants from our first-party recovery page. Revocation stops future authenticated access but does not delete your Mali Sagai account, erase earlier relationship actions, or remove conversations already held by OpenAI. Manage ChatGPT history and privacy settings separately. Recovery shows counts and connected assistants, not candidate identities or message contents.
We retain profile information while the account is active. Connection credentials and challenges expire or are revoked according to their purpose; expiry makes them unusable but does not itself erase stored records. Security, consent, action and payment records may remain after disconnect for safety, disputes and legal obligations. A complete retention schedule for these integration records is under review before public release; contact us for access, correction or deletion requests.
Account recovery and assistant disconnectOpenAI Privacy PolicyData Security
We implement reasonable technical and organizational measures to protect user information.
While we strive to protect your data, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Account Deletion
You may request deletion of your account from within the application, under Profile, or by writing to us at the address at the end of this policy.
Your profile is hidden from other members immediately when you make the request. A 30-day grace period is scheduled before permanent deletion processing. Signing back into the app through OTP during that period cancels a pending request. If deletion is delayed or you need assistance, contact us; the grace period is not a guarantee that every retained record has already been erased.
What is deleted
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Your profile, including your name, date of birth, community, education, occupation and location information
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Your photographs, removed from our storage
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Your identity verification record
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Your family details and partner preferences
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Interests you sent or received, and profiles you shortlisted or blocked
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Your chat conversations, including the copies held for the other person in each conversation
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Your notifications, push notification tokens and notification settings
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Your answers to Rishta Aunty and the matches prepared for you
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Your conversation with Rishta Aunty, and the private record of what she understood about you
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Your phone number, as held for signing you in
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Your usage and diagnostic records
What we keep after deletion, and why
Deletion removes the active account and associated data, subject to the records and recovery safeguards below. We retain a record of authorization and completion so partial failures can be detected:
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A deletion record containing your name and phone number. We keep this so that we can confirm your account was deleted, match it to the request you made, and answer you or a lawful authority if either later asks whether your data was removed. Without a name or number, such a record could not be matched to anyone and would not serve that purpose.
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A technical receipt of the deletion, which also contains your phone number, recording which systems were cleared and when. This is how we detect a deletion that only partly succeeded.
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A count of any reports other members made about your account, together with the categories of those reports. This contains no names and no written text from the reports themselves.
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Restricted deletion snapshots are retained for 30 days after deletion for controlled recovery and then scheduled for removal. This is separate from the initial 30-day grace period.
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Match & Wed security and consent audit records, revocation/tombstone records, and payment or entitlement records needed for safety, disputes or legal obligations; these are not available for matchmaking.
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Records we are required by law to keep, for as long as the law requires us to keep them.
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Anonymised, aggregated statistics that cannot identify you.
These records are held only for the purposes described above. They are not shown to other members, are not used for matchmaking, and are not used to contact you.
Reports and blocks involving your account are deleted along with your account. Only the anonymous count described above remains.
Data Retention
We retain information only as long as necessary to:
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Comply with legal obligations
The scheduled event-retention process removes eligible usage events after 90 days; this is not a 90-day limit for every security, consent, payment or deletion record. An identity verification document is deleted as soon as your profile review is decided. Information that is no longer required is deleted or anonymized where appropriate.
Children's Privacy
Mali Sagai is intended only for adults who are legally eligible to marry under applicable laws.
We do not knowingly collect personal information from children.
If we become aware that information has been collected from a child, we will take appropriate steps to remove it.
User Responsibilities
Users are responsible for:
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Providing accurate information
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Maintaining the confidentiality of their account access
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Respectful and lawful use of the platform
Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Updated versions will be posted through the application and/or associated website. We will seek additional consent where required before materially different processing; posting this notice does not itself authorize a new use of your data.
Terms of ServiceSupportAccount deletion instructionsContact Us
If you have questions regarding this Privacy Policy or your personal information, contact:
Application: Mali Sagai